McLean County Farm Bureau

FULL-SERVICE RESTAURANTS BEAT FAST FOOD CHAINS IN CUSTOMER SATISFACTION DURING THE PANDEMIC –

Due to the COVID-19 pandemic, 2020 was a year unlike any the restaurant industry has seen before. And yet, for one industry group, it was business as usual: As they do every year, the American Customer Satisfaction Index (ACSI) released their annual Restaurant Study and found that the pandemic may have helped satisfaction across the industry — especially for traditionally sit-down chains. (Food & Wine